Last Updated: 31 December 2024

At Artique Lifestyle, we are committed to ensuring a transparent and reliable shopping experience for all customers. Please read the following policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms set forth below.

1. Product Inspection at Delivery

Customers are required to inspect their ordered product(s) at the time of delivery in the presence of the delivery personnel.

  • If any issue, defect, or damage is found, it must be reported immediately to the delivery personnel.
  • Once the delivery is accepted, Artique Lifestyle shall not be held responsible for any claims regarding product defects, damages, or complaints thereafter.

2. Refunds

  • Artique Lifestyle does not offer refunds once a product has been successfully delivered and accepted by the customer.
  • Refund requests made after product acceptance will not be considered under any circumstances.

3. Exchanges

  • Customers may request an exchange if they are not satisfied with the product received.
  • Exchange requests must be made within seven (7) working days from the date of delivery.
  • To initiate an exchange, the customer must contact Artique Lifestyle directly.

4. Return & Shipping Charges

  • If a customer chooses to return or exchange a product, the customer shall be solely responsible for all applicable delivery and return shipping charges.
  • Shipping charges are strictly non-refundable.

5. Non-Returnable Items

Once a product has been delivered and accepted by the customer, it shall not be eligible for a refund under any circumstances.

6. Liability Disclaimer

Artique Lifestyle shall not be held liable for any complaints, damages, or defects reported after delivery acceptance. Customers are strongly advised to verify the product condition in the presence of the delivery personnel before completing the delivery process.

7. Contact Information

For questions regarding returns or exchanges, please contact us at:

Email: Query@artiquelifestyle.com

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Query@artiquelifestyle.com for questions related to refunds and returns.